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QUALITY ASSURANCE MANUAL 4.0 SALES RESPONSIBILITY 4.1 The correct interpretation of customer needs and specifications, whether verbal or written, cannot be overemphasized. The sales order is the foundation for the complex chain of events leading up to shipment of a finished quality cutting tool. 4.2 All sales orders and specifications must be routed through the Production Manager’s office for approval. The Production Manager may require written customer acceptance of particular specifications prior to a sales order being finalized. 4.3 Upon acceptance of a sales order, delivery will be based on current backlog and materials availability. The Planning Department and the Production Manager shall be consulted regarding unusual customer requests and/or specifications before a delivery date is scheduled. 4.4 Throughout the sales process, customers must be confident that TOOL SPECIALTY COMPANY is working very hard to provide them assured quality in both a precision cutting tool and a reliable delivery schedule. 4.5 Copies of a sales order, along with other pertinent information, are kept on file in the sales office. Cross reference files on inspection data are on permanent file in the Production Planning Offices. |
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